New GTWorld App FAQs

First, make sure that the phone number you registered with the Bank is the same as the phone number captured on your BVN.

If you have forgotten the number you registered on BVN, you can verify this on the BVN portal. If your number does not match, you can either update the number registered with the Bank or the one captured on BVN.

Alternatively, you can proceed to log in by selecting “I don't have a BVN” at the top-right-hand corner and set up your GTWorld App using your Secret Question and Answer.

Please note that transaction limits apply. However, these limits can be removed by inputting your debit card details from the Profile section of your app.

You can update your phone number registered with the Bank via Internet Banking. However, if you reside in Nigeria and are unable to use this channel, you can update your number when you complete a local update form, present a valid Nigerian regulatory ID, and submit them at any of our branches.

You can update your phone number registered with the Bank via Internet Banking.

However, if you are not profiled as an NRN customer and unable to use this channel, you can update your phone number registered with the Bank when you complete a local update form and present a Nigerian regulatory ID or notarized foreign ID, and submit them to nrnaccount@gtbank.com, after which video authentication will follow.

You can update your phone number registered with the Bank via Internet Banking.

However, if you are profiled as an NRN customer and unable to use this channel, you can update your phone number registered with the Bank when you complete an NRN update form, self-certification form, data consent form, and present a valid Nigerian ID card or notarized foreign ID, and notarized utility card or stamped foreign bank statement, after which video authentication will follow.

For NRN & Regular Nigerian Customers, call 0803 900 3900, 0802 900 2900, 0813 985 6000, 01 448 0000, 0700 4826 66328. The WhatsApp number for Regular, Platinum, NRN & HNI Customers is 0904 000 2900.

If your existing online banking password is less than 6 digits or greater than 6 digits, then you will be required to change your password to a 6-digit number which we have standardized on our online banking platforms.

This could be due to network issues. However, please note that the OTP to sign in and link your device with the GTWorld App will only be delivered to the telephone number you registered with the Bank, so ensure that you have updated your current phone number with us, even if you have relocated to a foreign country.

If your phone numbers are associated with other accounts bearing different account names, you will encounter issues accessing the new GTWorld App.

For example, if you have a current account and a savings account under the same account name, and both are mapped to your BVN which bears the same phone number, you will be able to access both accounts on the new GTWorld app, because those accounts are both mapped to your BVN and bear the same account name.

If you registered another person’s phone number on your account, you will not be able to access that account on the new GTWorld App, because the phone number registered with the Bank does not belong to you. You will need to change the registered phone number to a phone number unique to yourself alone and then update this number on your BVN. This is because the phone number you registered with the Bank has to match the phone number on your BVN, as this is used to identify you as the account user.

Please note that only SKS accounts are expected to share the phone number and BVN of the parent/guardian.

For now, SKS, SKS Teen Accounts and joint accounts are not profiled to be accessible on the new GTWorld App. Please note that all corporate account-holders are expected to access their accounts via GAPS and/or the GAPS Lite App.

You can log out from the new GTWorld App in two ways:

a. From your Profile: Select the Profile icon on the top-left corner of your Home screen. Select ‘Logout’ and you can choose to ‘Deactivate’ (i.e. unbind device – you will need OTP to log back in) or ‘Sign out’ (i.e. end current session – OTP will not be needed to log back in)

b. Swipe to close: To do this, go to the recent application screen on your device and swipe the GTWorld app to close it.

To do this, select the Profile icon on the top-left corner of your Home screen and select ‘Confirmation method’. Choose ‘Transaction PIN’ or ‘Token’ according to your preference.

To change to Token – you can choose ‘Hardware token’ or ‘E-token’, then enter the 6-digit code generated from either your hard token or e-token.

To change to PIN – select ‘Transaction PIN’ and enter your 4-digit PIN.

To do this, select the Profile icon on the top-left corner of your Home screen and select ‘Change PIN’. A 6-digit OTP code will be sent via SMS to your registered phone number. Proceed to provide your Secret Answer, then enter and confirm your new transaction PIN.

If you have forgotten your secret answer, select ‘remind me of my secret answer’ and your secret question will be sent to your registered email address.

Please note that for the first 48hrs after you change your transaction PIN, 3rd party transfers will be restricted to ₦125,000 per day. Your regular transfer limit will be restored 48 hours after your first transfer.

To do this, select the Profile icon on the top-left corner of your Home screen and select ‘Change Password’. A 6-digit OTP code will be sent via SMS to your registered phone number. Proceed to provide your Secret Answer, then create and confirm your new Password.

If you have forgotten your secret answer, select ‘remind me of my secret answer’ and your secret question will be sent to your registered email address.

Please note that for the first 48hrs after you change your transaction PIN, 3rd party transfers will be restricted to ₦125,000 per day. Your regular transfer limit will be restored 48 hours after your first transfer

To do this, select the Profile icon on the top-left corner of your Home screen and select ‘Reset secret question’. You will be required to go through the identity verification process via Smart Selfie. Once complete, you can create a new Secret Question and Answer (and even include an optional hint).

This feature disables screenshots inside the new GTWorld App for Android users.