Help Centre

Internet Banking

Additional Account

• Log on to Internet Banking with your User ID/Email and password.
• Click My Account >> Additional Account
• Select Account type to open (i.e. Current or Savings Account)
• Provide the answer to your secret question
• Click the “I Accept the Terms and conditions” checkbox and click “Submit”
• Enter your Token code and click “Submit” to complete the request

GTBank website

• Access GTBank website: www.gtbank.com
• Click “Personal Banking” or “Business Banking”
• Select “Account” and Click account type to open
• Complete the displayed form with requested details (e.g. Names, Account type, Address(es), email, etc.)
• Click the “I Accept the Terms and conditions” checkbox then click “Submit”

USSD

• Dial *737*0# and follow the prompt
• Select an option to open an account
• Enter required details and click ‘Continue’ to complete.

ATM

• Locate any GTBank ATM
• Press the “Enter” button on the ATM
• Select “Open an Account”
• Click the "Proceed" button
• Input your BVN
• Click the "Proceed" button
• Input your mobile number
• Click the "Proceed" button
• Select your “Gender” to complete the request

USSD

• Dial *737*20*BVN#
• Follow the displayed instruction

Internet Banking

• Log on to Internet Banking with your User ID/Email and password
• Click My Accounts > BVN Linker
• Complete the displayed form with relevant details
• Provide an Answer to your Secret question
• Click "Continue"
• Complete displayed form
• Enter the Token code to complete the request

Website

Visit the self Self Service Portal (gtbank.com) on the website

GTWorld

• Log on to GTWorld with your User ID/Account/Phone No/Email and Password
• Select “Account Details”
• Click “Statement”
• Select your preferred Start date and End date
• Click send

*Please note that the statement will be sent to your registered email address. The maximum possible period for statement request is the last 6 months.

USSD

• Dial *737*51*33#
• Input email address
• Input 737 Pin or Token code

Note: Only transactions done in the last 6 months will be captured

GTAssistant

Send an email to gtassistant@gtbank.com using the format below:

DearGTBank,

Sendmystatementfrommonth-day-yeartomonth-day-year(i.e.May1st2022)forxxxxxxxxxx (i.e.accountnumber)

Regards.

Note: the output will be sent to the email address profiled on the account

Internet Banking

For Log on to Internet Banking with your User ID/Account/Phone No/Email and Password

Click My Account > Account Statement

Select account and period required then click “Generate”

To export generated statement to preferred file type, select an export format PDF (Signed & stamped) or Excel and Click “Export statement” or click “Printer Friendly Version”

Note: Only transactions done in the last 6 months with be captured

Timeline:Immediately

GTWorld

• Log on to GTWorld with your User ID/Account/Phone No/Email and Password
• Click “Apply for Loans”
• Click “Salary Advance”
• Complete displayed form with account to credit and loan amount and secret answer
• Click “Continue”
• Enter your token code to complete request
• Click “Done”

USSD

• Dial *737*8*2#
• Enter the Salary advance amount
• Enter 737 Pin

Internet Banking

• Log on to Internet Banking with your user ID and password
• Click Quick Loan>> Salary Advance
• Click “New Request”
• Complete the displayed form with required details (e.g. Account to credit, loan amount, tenor, etc.)
• Click on the “click here to agree” checkbox to agree to the terms and conditions governing the facility
• Provide answer to your secret question and click “Continue” Enter your “Token code”
• Click “Submit

Timeline:Salaryadvancewillbemadeavailablewithin24hours

This product is designed to grant overdraft facility to high net-worth customers via their cards.

Internet Banking

• Log on to Internet Banking platform with your User ID/Email and Password
• Click on Quick loans >> Premium Advance
• Review the displayed “Terms and Conditions”
• Select “New request”
• Complete relevant details in the displayed form
• Enter the “Answer to your secret question” and click “Continue”
• Enter the code generated from hardware token or generate a soft token by dialling *737*7# using your registered mobile number, to complete your request for the facility.

N.B: This is available to platinum customers and existing Max plus customers

Timeline: Immediately

Account Linking - This is a service that enables customers link any of their account to their card, so they can access funds in that account via the ATM or POS terminal.

Internet Banking

• Log on to Internet Banking with your user ID/Email and password
• Click Cards >> Account Linking/Delinking
• Choose the Request type (i.e. "Link" )
• Select card number​
• Select Account to link to the card​
• Provide Answer to your Secret Question
• Enter generated Token code
• Click on "Continue" to complete request

Account Unlinking: This is a service that enables customers link any of their account to their card, so they can access funds in that account via the ATM or POS terminal.

Internet Banking

• Log on to Internet Banking with your user ID/Email and password
• Click Cards >> Account Linking/Delinking
• Choose the Request type (i.e. “Unlink" )
• Select card number​
• Select Account to delink from the card​
• Provide Answer to your Secret Question
• Enter generated Token code
• Click on "Continue" to complete request

Internet Banking

• Log on to Internet Banking with your User ID/Email and password
• Click Cheques -> Confirm Cheque -> New Confirmation
• Complete the displayed form with the required cheque details
• Provide the answer to your secret question and click "Continue" Click "Submit"

GTWorld

• Log on to GTWorld app with your Online Banking User ID and password
• Click "Cheques" on the Banking module
• Select Account Number
• Complete displayed form
• Click "Confirm Cheque"
• Enter PIN to complete request Click "Done"

Timeline: Immediately

Internet Banking

• Log on to Internet Banking with your User ID/Email and password
• Click on My Accounts -> Balance Enquiry

Note: Balances of all accounts are displayed

GTWorld

• Log on to GTWorld app with your User ID and password
• Click the arrow down button to the top left to view balances of your other accounts

Note: Account balance of default account is displayed

IVR

• Dial +2348039003900 or, +2348029002900 to use our IVR services
• Select 1 to be served in English
• Follow the IVR voice prompt and input your
  • Internet Banking User Id & Password or
  • 10 Digit account number & USSD PIN
    
• Follow the IVR voice prompt and select 5 for "Other account-related services"
• Then select 1 for the balance inquiry

USSD

• Dial *737*6*1# on your registered mobile number
• Input 737 PIN
• The customer’s account balance(s) is immediately displayed

USSD

• Dial *737*51*55#
• Follow the displayed instruction
• Enter your 737 PIN or Token code to complete the request

Internet Banking

• Log on to Internet Banking with your User ID/Email and password
• Click Quick loans >> Loan Liquidation​
• Under "loan liquidation request“, tick the box of the loan to be liquidated
• Provide answer to your secret question
• Enter generated Token Code
• Click "Submit"

GTWorld

• Log on to the GTWorld application with your User ID/Email and password
• Click Loans >> Quick Credit
• Click on the "loan liquidation" (select loan to be liquidated)
• Select liquidation type (Partial/Full)
• Click "Submit"
• Input transaction PIN
• Click "Done"

Timeline: Immediately

• Log on to Internet Banking with your User ID/Email and password
• Click My Account > Account Profile Maintenance
• Click either "Add Account" or "Remove Account" as appropriate
• Select the account to be added or removed
• Provide the answer to your Secret question
• Click Continue
• Enter generated Token code
• Click the "Submit" button to complete the request

Timeline: Immediately

Internet Banking

• Log on to Internet Banking
• Click “Self-service” from the menu Bar
• Select ‘Customer Information Update’
• Select ‘New Request’
• Complete all fields
• Click "Submit"

Internet Banking

• Log on to Internet Banking application with User ID and Password
• Click "FX Transactions" on the menu bar
• Select "FX Draft Request"
• Click the "New Request" button
• Fill all details on the displayed form
• Click the appropriate checkbox to agree to the terms & conditions of the request
• Click "Continue"
• Review the details of the request
• Input generated "Token Code" in the appropriate field
• Click the "Submit" button to complete the request

NOTE: Appropriate charge applies

Timeline:

• Requests initiated before 4 pm are treated the same day, while requests initiated after 4 pm are treated the next working day
• Request initiated on weekends or public holidays will be processed the next working day

Internet Banking

• Log on to Internet Banking with your User ID/ Account Number/Phone No /Email and password
• Click on Self Service>> GT-Target Account>> Create new GT-Target account or sub account
• Note: Other options available are:
  • Modify existing standing order
  • Partial withdrawal
  • Full withdrawal
  • Rename GT-Target
• Complete the displayed form with required details (e.g. Account for SI, Amount, Frequency, etc.)
• Provide answer to your secret question and click “Create Target Account"

GTWorld

• Log on to GTWorld with your User ID/Account Number/Phone No/Email and Password
• Click “Grow your Savings”
• Select “Create GT Target Account”
• Complete the displayed form (i.e. Account name, account to debit, start and end date, amount to debit etc.)
• Click “Submit” to complete request"

Timeline:GT-TargetAccountiscreatedimmediatelyandavailableonaccountlist.
GT-Targetaccountisalsocreditedonduedatewherestandinginstructionwasplaced

This allows you view breakdown of blocked funds due to Online/POS transactions on your account.

GTAssistant

Send an email to gtassistant@gtbank.com using the format below:

DearGTBank,

Senddifferenceforxxxxxxxxxx(i.e.accountnumber)

Regards,

Note: the output will be sent to the email address profiled on the account

Internet Banking

• Log on to Internet Banking with your User ID/Email and password
• Click Cards > View Block Funds

Timeline:Immediately

Send Statement to your preferred Embassy: This product offers a convenient way to send account statements to the preferred embassy via Internet/Mobile Banking without coming to the Banking hall.

Internet Banking

• Log on to Internet Banking with your User ID/Email and Password
• Click “My Accounts”
• Click Send Statement to Embassy”
• Click “New Request”
• Select “Destination Country”
• Select “Start” & “End” dates
• Select “Account to Debit” and “Account to generate statement”
• Confirm details captured are accurate and complete
• Enter the “Answer your Secret Question”
• Click the “Submit” button to send generated statement to your preferred embassy

Mobile Banking

• Log on to GTWorld with your User ID and Password
• Click the “Account Statement” options on the banking module
• Click “Statement to Embassy”
• Fill all details on the displayed form with appropriate details (i.e. Statement account, Account to debit, Applicant, and role, etc.)
• Confirm details captured are accurate and completed
• Enter “Answer to your Secret question”
• Click “Send Statement”
• Enter your “Token code”
• Click the “Done” button to send generated statement to your preferred embassy.

Timeline: Immediately

Internet Banking

• Log on to Internet Banking with your User ID/Account/Phone No/Email and Password
• Click on ‘’Self Service”
• Click on “Transaction Alert Activation”
• Complete form displayed with “Account details” & “Alert type” e.g. SMS or Email
• If “Alert Type option is “Email Only”, review the indemnity form
• Enter your secret question answer, “Token code, tick the “Agree” and Click “review Agree and continue”
• If “Alert Type” is not “Email Only”
• Enter the “Answer your secret question”
• Click "Submit"

ATM

• Locate any GTBank ATM nearest to you
• Select your preferred language type
• Insert card into ATM terminal
• Enter your “PIN” and press “Proceed”
• Select “Perform other transaction”
• Select “More services”
• Select “Register for SMS alert”
• Enter your desired “Mobile number” and click on “proceed”
• Enter “PIN” and click on “Proceed”
• Confirm phone number displayed and press “Proceed” to update your Mobile Number

Timeline:Immediately

Internet Banking

• Log on to Internet Banking with your User ID/Email and password
• Click "Account Transfers"
• Select "Standing Order to GTBank a/c" or "Standing Order to Other banks" as applicable

To Create Standing Order

• Click " New standing order" and complete the displayed form with required details (e.g. acct to debit, acct to credit, amount, frequency, etc.)
• Provide the answer to your secret question and click "Continue" Enter your Token's One Time Password and click "Submit"

To Cancel Standing Order

• Click "Cancel standing order"
• Select account and click "Go"
• A list of existing standing orders on the selected account is displayed. Select the desired standing order(s) to be canceled by clicking on the checkbox(es)
• Click "Cancel standing order"

Note: A notification of a successful transaction is displayed

GTWorld

• Log on to GTWorld app with your Online Banking User ID and password
• Click "Requests" from the landing page
• Select "Standing Order" -> "New standing Order Request"
• Complete displayed form
• Input your 4-digit PIN or token code and select "Done" to submit the request

Timeline: Immediately

Quick Credit is a time loan facility for Salary Earners i.e., individuals with salary accounts domiciled in GTBank. Customers are prequalified for the loan based on their salary inflows in the last six months.

USSD

• Dial *737*51*51#
• Follow the displayed instruction
• Press "1 " to confirm the request for the displayed maximum credit amount
• Press "0" to input other desired credit amount Enter 737 PIN to authenticate the request

Internet Banking

• Log on to Internet Banking with your User ID/Email and password
• Click Quick Loans > Quick Credit
• Click "New Request"
• Select the account to credit
• Click on Determine eligibility
• Select "Click here to Apply for maximum eligibility amount" or Enter "Loan Amount"
• Select "Click here to Agree to terms and conditions"
• Provide the answer to the secret question
• Click "Continue"
• Enter your Token Code Click "Submit"

GTWorld

• Log on to GTWorld mobile app with your user ID and password
• Click "Apply for Loans"
• Click "Quick Credit"
• Complete displayed form with requested loan tenor and loan amount
• Click the "Submit" to complete request.

Internet Banking

• Log on to Internet Banking with your User ID/Email and password
• Click Self Service >> Account Switch Off/On
• Select option to Enable or Disable account from displayed channel list (All, Internet Banking, ATM/POS etc.)
• Select "Date From" and "Date To"
• Provide answer to your secret question
• Click "Submit" button
• Click "Ok" on displayed dialogue box to confirm request

GTWorld

• Log on to the GTWorld with your User ID/Email and password
• Click on the Menu Bar >> Account Switch Off/On
• Select Channel to be disabled from displayed channel list (All, Internet Banking, ATM/POS etc.)
• Select "Date From" and "Date To"
• Select Disable option on channel status to Disable account
• Provide answer to your transaction PIN
• Click "Done" button

Timeline: Immediately

USSD

• Dial *737*51*54#
• Enter "1" to select customer to confirm
• Enter PIN to complete reference confirmation

Internet Banking

• Log on to Internet Banking with your User ID/Email and password
• Click Self Service > Reference Confirmation
• Click "New Reference"
• Enter new customer Account Number
• Click on the "Get name" button
• Provide the answer to your secret question
• Enter your generated Token code
• Click the "Submit" button to complete the request
  

GTWorld

• Logon to GTWorld
• Click “Account Upgrade” from the menu Bar (you would be redirected to the Self service portal
• Select “Account Upgrade’ under the Service type
• Input your account number and BVN
• Select your upgrade type (e.g Tier 2, Tier 3, etc)
• Upload your regulatory ID and Utility bill
• Input your date of birth
• Click "Submit"

GTConnect

For erroneous transfers to GTBank accounts

Please note that reversal of erroneous transfers can only be done on a best-effort basis. The bank is unable to debit the customer's account without the appropriate authority to do so.

• Dial +2348039003900, +2348029002900 to speak with an agent
• Provide the Call Center agent with details of the erroneous transfer (i.e. amount, account name/number, transaction date, and time)
• The Call Center agent verifies the details provided and blocks the funds for a period of 2 weeks only.

If the beneficiary is known to you;

• Please contact the beneficiary of the funds to refund the amount directly to your account or
• Ask the beneficiary to provide the bank with a duly signed instruction, authorizing the bank to reverse the transaction.
• If you are unable to contact the beneficiary, please note that you will be required to provide a court order authorizing the bank to reverse the transaction as well as a duly signed indemnity form.
• Upon receipt of your court Order/indemnity form by the Call Center agent, the transaction will be reversed and your account credited.

Note: The beneficiary account can only be blocked for a period of two weeks.

For erroneous transfers to other banks

• Dial +2348039003900, +2348029002900 to speak with an agent
• Provide the Call Center agent with details of the erroneous transfer (i.e. Bank name amount, account name/number, transaction date, and time). The bank will contact the beneficiary's bank to confirm the requirements necessary for the reversal of the transaction and inform you of the same.

1. For “Validation/ Verification failed” error:

Please ensure that the Phone Number and Date of Birth you provided match your BVN and NIN records

2. For “You are already an existing customer” error:

The phone number provided is already linked to an existing account.

To proceed with your account opening request, please visit a nearby branch to update your phone number.

Alternatively, you may call GTConnect at 08029002900, 08039003900, or 08139856000 for further assistance.

3. For “Duplicate/Invalid VNIN passed” error:

The VNIN entered has been used, may have expired or is incorrect. To complete your request, kindly re-generate a new vNIN.