- Enhanced Online Security
- Absolutely free and easy to use
- Added comfort when shopping online
- No required software to download and works from any computer
How It Works
- After purchase, proceed to checkout and select the method of payment.
- Once you have selected your preferred method and read the"important information", kindly ensure that you click the check box to indicate that you have read and agreed with the important information before you click "Submit".
- You will be re-directed to the secure code page, select the method through which you wish to recieve the unique one-time password.
- Enter the 6-digit code received via SMS/E-mail or by clicking on your hardware token
Note: The One Time Password is valid for only one transaction and you will be expected to select a method everytime you shop.
Q1. What is the One Time Password (OTP) required for my online transactions?
Ans: As an enhanced security feature for online payments, some merchant sites would request a password before the transaction can be completed. When transacting at these participating merchant sites with your Naira or Dollar Card (Visa/ MasterCard), the One Time Password (OTP) is a 6 digit numeric code will be requested and can be obtained via the following methods: SMS, Email or the GTBank Hardware token.
Q2. On what channel will I be receiving the One Time Password (OTP)?
Ans: You will receive the OTP for all your online transactions on the mobile number or email address registered on your account. You can also select the Hardware token method and press your token to obtain the 6-digit numeric code. Please contact GTConnect to register or update your account details to ensure the One Time Password (OTP) is sent to your present and correct contact details.
Q3. What if I have updated my account details and still do not receive the OTP sent to complete an online transaction?
Ans: This may be a network issue with the provider, hence you can select the “Resend OTP” button to retry.
Q4. How can I confirm which email address or phone number my OTP will be sent to?
Ans: The 3D Authentication page shows the last four digits of the phone number and a masked format of your email address the OTP has been sent to.
Q5. Will I be required to save the OTP?
Ans: No, You will not be required to save the OTP sent to your registered contact details as the OTP can be used for only one transaction.
Q6. Can I use one OTP for more than one transaction?
Ans: No, Each OTP is valid for only one transaction, hence cannot be used for any other transaction.
Q7. Can I generate this One Time Password (OTP) before the transaction?
Ans: No, The One Time Password (OTP) would be automatically sent to your mobile number and email address registered on your account after you have initiated the transaction and agreed to the OTP important information.
Q8. Can my OTP expire?
Ans: Yes, Each OTP expires after 3 minutes. A new OTP will then be generated on request.
Q9. When I select an option (preferred method to receive the OTP), can I change it during my next transaction?
Ans: YES, you can change the method you wish to receive your OTP during check out of your next transaction.
Q10. What happens if I input the OTP incorrectly?
Ans: Please note that on your third incorrect attempt, your card will be locked out for that transaction , kindly re-intiate the transaction and re- attempt the purchase.
Q11. What if the OTP is not requested by me?
Ans: Please report immediately to any GTBank branch closest to you or you could contact GTConnect.
If you feel your card has been compromised in any way, kindly follow these channels to cancel your card:
- Text HOTLIST<nuban> to 08076665555 i.e. HOTLIST 0123456789 to 08076665555
- Use the Card Hotlist function on the GTBank Internet Banking Platform
- Contact GTConnect.
Q12. What will happen to the Securecode/Verified by Visa Password I have presently?
Ans: The Securecode/Verified by Visa is being replaced by the new CardSecure (One Time Password) to provide you with a flexible and more secure shopping experience, hence your present Securecode / Verified by Visa password would seize to work.