What is a dispense error?
It is an error that occurs when your account is debited for a transaction and value is not received, EITHER:
- Your transaction fails at the point of making payments via POS/Web but your account is debited for the same value.
- Cash is not dispensed from the ATM but the exact amount has been debited from your account.
What do I need to do to resolve a dispense error?
The error can be reported by visiting a GTBank branch to report the error or by logging Dispense Error complaints on GTBank Internet Banking (www.gtbank.com)
Resolution Time frame
|| Dispense Error Channel
|| Resolution Period (Days)
|| GTBank's ATM/POS/Merchant Website
|| Other Bank’s ATMs/POS/Merchant Website
|| 5 - 8