18th February, 2014
In line with the bank's objective to continually improve customer service delivery, Guaranty Trust Bank (Ghana) Limited has introduced a function on its Internet banking platform to enable customers transfer money online to their account(s) or other beneficiaries’ accounts in other banks in the country.
The Third Party Transfer service is the first fully-automated online transfer service in Ghana, which allows GTBank customers who are profiled on the bank’s Internet Banking platform to transfer money from their cedi account from the comfort of their homes, offices and on the move with mobile Internet devices to their cedi account(s) in other banks, or to other beneficiaries’ accounts in another bank.
Hitherto, what pertained in the industry only allowed customers of banks who were profiled on Internet banking platforms of their banks to transfer money between their accounts, or from their account to another account within the same bank.
Now, the fully-automated GTBank third-party online transfer service enables across-bank transfers. Once profiled on the platform, customers are given a drop-down option of all banks in Ghana on the Internet banking page. After selecting the bank to which the transfer is going, another page pops up for the customer to input the recipient’s account name, account number and other details to effect the transfer after a click of the Send button.
For now, the service is limited to transfers from GTBank accounts to an account in other banks in Ghana and not vice versa, until others have upgraded their platforms to enable same.
Currently, GTBank’s Internet Banking platform has the following services/functionalities: Account Statement, Balance Enquiry, Transaction Details, Own Account Transfer, and Transfer to any GTBank Customer’s Account, Password Change and Personal Details. The rest include Cash-in-Transit, Draft-in-Transit, Bill Payment (Electricity), Pre-registered Transfer, Stop Cheque, Confirm Cheque, Standing Order Request, Cancel Standing Order and Deposit and Exchange Rate.
The Managing Director of the Bank, Mr. Lekan Sanusi, commenting on the introduction of third-party online transfer services stated that: “At GTBank, we continually seek new and innovative ways of providing additional comfort for our customers. We are as delighted as our customers should be at the opportunity we are providing to customers to sit comfortably in their offices or homes and transfer funds from their GTBank account to any cedi bank account in the country.
“Customers interested in this service simply have to request for it from any GTBank branch nationwide. Now non-customers also have a reason to apply for a GTBank account to enjoy this convenience,” he added.