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The 2017 GTBank Food and Drink Fair set to hold during Workers’ Day holiday

The 2017 GTBank Food and Drink Fair set to hold during Workers’ Day holiday

Lagos, Nigeria - March, 2017 Food lovers from across the world can once again look forward to an unparalleled culinary experience as the 2nd edition of the GTBank Food & Drink Fair is set to hold during the Worker’s Day holiday on Sunday the 30th of April and Monday the 1st of May, 2017. The 2-day event will treat attendees to enthralling gastronomic tours across a wide variety of exciting cuisines and delicacies while offering small businesses in the Nigerian Food Industry a free and vibrant platform to connect with a wider segment of their target markets as well as experts in their business fields. The GTBank Food and Drink Fair was created by foremost African Financial Institution, Guaranty Trust Bank Plc, as part of its efforts to empower small businesses. The 2016 debut of the consumer-focused event received very positive reviews nationally and internationally, had over 90 exhibitors from the food... Read More

GTBank MD Initiates Direct Customer Engagement

GTBank has blazed a new trail in customer engagement and connection as the bank has commenced an initiative known as "Call the MD of GTBank". The initiative enables the managing director to connect with day to day customers directly.

THISDAY checks revealed that the first edition of the initiative took place last week whereby customers who are dissatisfied with any GTBank service, called the MD,  Mr Segun Agbaje directly from a designated phone in selected branches. It was gathered that the initiative was first rolled  in the top 20 busiest branches in Lagos and  will also be spread to other locations every month.

“The main purpose of the ‘Call the MD of GTBank’ initiative is to enable the highest leadership level of the bank to get direct feedback of customer experience and address their immediate concerns on the spot, and thereby further improve the overall service culture within the bank,” a source close to the bank said. It was gathered that  all the customers who used this service had their issues resolved almost immediately, within 15 minutes.

“All the customers that called also received a text, thanking them for providing feedback and their loyalty to the bank. In speaking with a representative of the bank, they confirmed the inaugural session of the initiative and that it went really well. In addition, we have amended some policies and made some improvements as a result of the feedback and complaints," the source said.

GTBank has consistently introduced several innovations over the years in  pursuit of remaining the most service focused bank in Nigeria. GTBank which has over 200 branches within Nigeria, also has business subsidiaries in Ghana, Gambia, Sierra Leone, Liberia, Cote d’Ivoire, Kenya, Uganda, Rwanda and the United Kingdom.

GTBank last week announced a final dividend of N1.50 per share for the 2014, bringing the total dividend to N1.75. The bank ended the year with  gross earnings  of  N278.5 billion, up from  N242.7 billion recorded in 2013. Profit before tax   rose by 8.7 per cent from N 107.1 billion in 2013 to N116.4 billion in 2014, while profit after tax grew by  9.6 per cent from N90 billion to N98.7 billion.

Commenting on results, Agbaje said  the   financial performance  attested to the inherent soundness of its strategy and resilience of its earnings.

“We remain committed to maximising shareholder value and delivering superior and sustainable returns. Our objective is to remain a LEADING player in the financial services sector whilst expanding our franchise in select, high growth African markets where we believe we have a competitive advantage," he said.

 

Source: www.thisdaylive.com

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