The Bank's primary business since inception has been the provision of a full range of financial services to its select spectrum of corporate and individual clients. It employs the best people, processes and technology to offer services that include but are not limited to retail banking, loans and advances, money market activities and foreign exchange operations.
The Bank has also evolved over the past 20 years to become one of Africa's leading banks with a unique reputation for service quality, innovation and excellent customer service; with significant footprints in all countries of Anglophone West Africa (Nigeria, Ghana, Gambia, Sierra Leone, Liberia) and the United Kingdom, and its sights firmly set on Francophone West Africa, it is poised to become the dominant player in the African continent.
Guaranty Trust Bank plc provides a full range of commercial, investment and retail banking products/services to its discerning corporate, commercial and retail customers.
Widely recognized as a pace setter and industry leader, the bank is accredited with such innovations as the introduction of online banking in 1990, making it possible for customers to access their accounts and conduct transactions from any branch in the bank's network. In 2006, the bank launched GTConnect, a fully interactive service contact centre that allows customers conduct 90 percent of banking transactions via phone from anywhere in the world. In 2009, the bank launched the GTCrea8 student account to enable undergraduates take greater control of their finances and encourage financial discipline in the future leaders of tomorrow.
The bank's other innovative products and solutions include an E-branch, where customers can perform transactions electronically with no human interface; Drive Through banking, a service which enables customers to withdraw funds and make enquires from the comfort of their cars as well as GTBank on wheels, a fully mobile banking branch. The bank's internet banking platform is a notch above its contemporaries in that it is enabled to support inter-bank transfers.
The bank also offers excellent debit and credit card services. Guaranty Trust Bank is credited with being the first company to issue a Naira denominated MasterCard an innovative card solution that can be used in over 210 countries worldwide to make payments and receive cash in the local currency of any country when abroad. Customers of the bank are kept abreast of transactions on their accounts through GeNS, the bank's SMS and electronic transaction notification system.
Widely recognized as a pace setter and industry leader, the bank is accredited with such innovations as the introduction of online banking in 1990, GTConnect (a fully interactive service contact centre) in 2006, the first Naira MasterCard in 2010, the Fast Track service (a faster way to make cash withdrawals/deposits via a PIN pad) in 2011 and other numerous service offerings that have made banking easier, faster and more convenient.